Datenschutzerklärung (Privacy Policy)

1. Data Collection

Fußalyxa ("we", "us", or "our") collects personal data when you use our services at Junoring 55, 23562 Lübeck, Germany. The data we collect includes:

• Personal identification information (name, email address, phone number)
• Health-related data necessary for foot analysis and orthotic insole consultation
• 3D foot scan measurements and biomechanical analysis results
• Appointment scheduling information
• Communication records and correspondence
• Website usage data including IP addresses, browser type, and access times

We collect this information directly from you during consultations, through our website forms, via email, or by telephone.

2. How We Use Data

Your personal data is processed for the following purposes:

• Providing professional foot analysis and orthotic insole consultation services
• Creating customized treatment plans and recommendations
• Managing appointments and maintaining client records
• Communicating with you regarding your treatment and services
• Fulfilling legal obligations including medical documentation requirements
• Improving our services and customer experience
• Processing payments and maintaining financial records

We process your data based on your consent, contractual necessity, and our legitimate business interests in accordance with the General Data Protection Regulation (GDPR).

3. Data Protection

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encrypted data transmission and secure storage systems
• Access controls limiting data access to authorized personnel only
• Regular security assessments and updates
• Staff training on data protection and confidentiality
• Secure physical storage of paper records at our Lübeck location

Your health data is treated with special care as sensitive information under GDPR Article 9. We retain your data only as long as necessary for the purposes stated or as required by German law, including medical record retention requirements.

4. Third Parties

We may share your personal data with trusted third parties only when necessary:

• Healthcare providers and medical specialists (with your explicit consent)
• Orthotic insole manufacturers for custom production
• Payment processors for transaction handling
• IT service providers who support our systems under strict confidentiality agreements
• Legal authorities when required by law

We do not sell, rent, or trade your personal information to third parties for marketing purposes. Any third-party service providers are carefully selected and contractually bound to protect your data in compliance with GDPR standards.

Your Rights: Under GDPR, you have the right to access, rectify, erase, restrict processing, data portability, and object to processing of your personal data. You may also withdraw consent at any time and lodge a complaint with the supervisory authority.

5. Contact

For questions, concerns, or to exercise your data protection rights, please contact us:

Fußalyxa
Junoring 55
23562 Lübeck, Germany
Phone: +49 451 4567238
Email: support@fussalyxa.com

We will respond to your inquiry within 30 days as required by GDPR regulations.